A practical and bespoke procedure manual can be delivered that the casework team will

soon come to see as an essential resource to help them manage their caseloads.
Not only do they help staff but they are important to keep your service safe from legal challenge

or a negative Ombudsman report.

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There are 2 procedure manuals:

 

 

Housing Options Service Procedure Manual

 

To achieve consistency, efficiency and defend the service from a legal challenge or Ombudsman

investigation having an up to date Procedure Manual is becoming essential. Keep the service safe with

a full and bespoke Procedure Manual providing full operational and practical guidance to your staff

on how to apply the service Policies and Procedures.

 

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Temporary Accommodation Procedure Manual

 

A bespoke manual bringing together all your policies and procedures for all aspects of temporary accommodation, including case management of households in TA, out of borough placements

and all aspects of suitability assessment.